The returned product must be unused and unchanged, ie it can be tried, not used. The seller must be notified of the return in advance in writing by e-mail to verkkokauppa (at) orientalmatto.fi Refunds must be made within 14 days of notice of cancellation. The return fee for orders is € 7.90 or you can return your order at your own expense. Returns can also be made to orientalmatto.fi stores, Vantaa or Salo. The refund fee will be deducted from the refundable transaction amount. Non-picked delivery is not a reason to return products. The online merchant is not responsible for the supplier’s information interruptions to the customer. The online merchant is not obligated to pay the cost of the return. Costs incurred by the company for deliveries which have not been picked up at the establishment without notification of cancellation, we will withhold a refund of up to € 20. To expedite the processing of your return, please include your contact information in the return.
Exception to the right of return
Custom-made products have no right of return.
Product return instructions
1.Notify us of your return by e-mail to verkkokauppa (at) orientalmatto.fi. At the same time, state the order number of the order and the products to be returned.
2.Include the following information:
-your order number
-Reason of returning
3. Products returned after contact will be packed in return and delivered to Matkahuolto’s office. Distribution packages ordered at home must be returned through the intermediary who made the delivery. Matkahuolto’s Home Distribution packages to the nearest Matkahuolto point. PostNord home shares are retrieved.
Damage caused during transport must be reported immediately to the transport company or the agent who delivered the goods. In addition, the notification must also be made to the seller at verkkokauppa (at) orientalmatto.fi
If the product is incorrect or defective, the customer must make a complaint immediately to our customer service at verkkokauppa (at) orientalmatto.fi In the event of a false or defective product, replacement of the product is free of charge.
We will not be liable for any damage resulting from misuse of the product, customer negligence or normal wear and tear.
Canceling an order
The customer can cancel an order for a stock product before the product has left the stock. You can do it at the online store (at) orientalmatto.fi
The cancellation notice must include the order number and the customer’s contact information. Cancellation is free of charge.
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Oriental Matto Oy
Fredrikinkatu 43, 00120 Helsinki, Finland
+358 9 5625705